Access Keys:
Skip to content (Access Key - 0)

Installing Adobe Acrobat Pro

Adobe Acrobat Pro is now available to all faculty and staff using either Mac or PC.


Windows XP, Vista and 7

Go to Start, then Run, and enter \\itss-aspen\distribution\PC\Adobe Acrobat Pro XI into the field, then press enter.

Just double-click on setup and let it run. If you have Outlook open it may require you quit it.

Adobe Acrobat Pro is now installed on your computer. You should be able to find by opening the Start menu under All Programs.

Mac OS X

With Finder open, go to Go in the menu bar, and select 'Connect to server'. In the window that comes up, type smb://itss-aspen/Distribution/Mac/Adobe Acrobat Pro and hit enter.

Inside the Adobe Acrobat Pro folder, there should be a License Key.txt and a .dmg file. Drag both to your desktop, and open the License Key.txt file. You'll need to enter this during the installation process.

Double click the .dmg file, and it should run through a verification process, then create a 'disk image'. It shows up as a disk icon on your desktop.

Double click that, and it should open up a new window with Adobe Acrobat Pro and a disk icon, amongst a few text files. Double click the disk icon, and it'll open yet another window. Double click the Adobe Acrobat Pro installer.pkg file.

It will open an installer.

Enter your password when prompted. Select your Macintosh HD as the location to install, then click continue. When prompted for the serial number, enter the number located in the "License Key.txt" that was previously opened. When installation is complete you will be presented with a green check mark and the option to close.

Adobe Acrobat Pro is now installed on your computer.  You can find it in your Applications folder.

Known Issues

  • We’ve found that occasionally, the first time Acrobat Pro is run on a newly imaged system, it may generate a licensing error. Adobe has acknowledged this, and currently there is only one workaround. Run Acrobat as an administrator (shift – right click – run as administrator) one time. Close the program, and it will run normally without the run as administrator option.
Related Articles
Page: Adobe Acrobat Pro (ITSS Knowledge Base) Labels: adobe, windows, mac, acrobat, td-review
Page: Clearing Web Browser Cache and Cookies (ITSS Knowledge Base) Labels: software, mac, windows, td-review
Page: Updating Web browsers (ITSS Knowledge Base) Labels: java, windows, mac, td-review
Page: Java Security (ITSS Knowledge Base) Labels: security, featured, mac, windows, software, java, td-review
Page: Adobe LiveCycle Upgrade (Confluence Support) Labels: adobe, forms
Page: Acrobat Accessibility (TLP Knowledge Base) Labels: pdf, adobe, acrobat, accessibility, adobe_faq
Page: Cannot see scrollbar in Grade Center on Mac OS (TLP Knowledge Base) Labels: issue, bblearn, scrollbar, scroll-bar, lion, mac, os-x, chrome, safari, browser, grade-center, mac_issue
Page: Add Account to Outlook 2011 (ITSS Knowledge Base) Labels: outlook, mac, td-review
Page: Outlook 2013 Off Campus (ITSS Knowledge Base) Labels: outlook, office2013, email, windows, td-review
Page: Set up Mac Mail with Exchange (ITSS Knowledge Base) Labels: exchange, mac, mail, email, update, td-review
Page: Fixing Keychain Access Issues (ITSS Knowledge Base) Labels: mac, password, security, td-review
Page: Reset Keychain Password (ITSS Knowledge Base) Labels: mac, password, td-review
Page: Application Whitelisting (ITSS Knowledge Base) Labels: windows, bit-9, td-review
Page: Application Whitelisting Timeline (ITSS Knowledge Base) Labels: windows, bit-9, td-review
Page: Bit9 Parity Application Whitelisting FAQ (ITSS Knowledge Base) Labels: windows, bit-9, td-review
Showing first 15 of 62 results

This page is maintained by IT Support Services at CSU, Chico. Please send any feedback, questions or corrections to

Contact ITSS

Students, Faculty and Staff Support
Walk-up: MLIB 142
Phone: 898-HELP(4357)
Service Desk Hours

Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.16, the Enterprise Wiki